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Designing a Composite Service Organization (Through Mathematical Modeling)




Suppose we have a class of similar service organizations each of which is characterized by the same numerically measurable input/output characteristics. Even if the amount of any input does not differ in them, one or more organizations can be expected to outperform the others in one or more production aspects. Our interest lies in comparing the output efficiency levels of all service organizations. For it we use mathematical modeling, mainly linear programming to design a composite organization with new input measures which relative to a specific organization should have a higher level of efficiency with regard to all output measures. The other purpose of this paper is to evaluate the output characteristics of this proposed service organization. The paper also touches some other highly important planning features of this organization.





Pakistan Journal of Statistics and Operation Research; Vol 2. No. 1, Jan 2006

Print ISSN: 1816-2711 | Electronic ISSN: 2220-5810